1Data Collected During Signup
To provide our services, we collect the following Personally Identifiable Information (PII) when you create an account:
- Full Name: To identify you in our system.
- Email Address: For communication and account verification.
- Phone Number: For urgent updates and service notifications.
- Password: Encrypted using industry-standard cryptographic hashing (never stored in plain text).
- Uploaded Documents: PDFs, images, and certificates required for service applications.
- IP Address: Logged for security monitoring and fraud prevention.
2How User Data Is Stored
We prioritize the security of your data (Encryption at Rest):
Databases
Data is stored in secure, restricted-access databases protected by firewalls.
Files
Uploaded documents are stored in secure storage buckets with strict access controls.
3How Data Is Used
- ✅ Processing your service applications.
- ✅ verifying your identity for security purposes.
- ✅ Legal compliance and fraud monitoring.
❌ We do NOT sell your personal data to third parties.
4Admin Access Control
We use Role-Based Access Control (RBAC) to ensure that only authorized personnel can access your data.
Only verified Admins can view applications, download documents, and approve/reject services. All admin actions are logged for audit purposes.
5Security Measures
🔒 SSL/TLS Encryption
🤖 CAPTCHA Protection
🛡️ Rate Limiting
👁️ Audit Logs
6Your Rights
You have the right to:
- View the personal data we hold about you.
- Request updates to incorrect information.
- Request deletion of your account (subject to legal retention requirements).
Policy Updates
This policy may change over time. Users will be notified of any major changes via email or platform notifications.